SEI Design Group Delighted CustomersDelighted Customers

Are you a Fred?  If not, consider it a career goal to become a Fred.  This book by Mark Sanborn has been on the best sellers list for 2 years - very well deserved.  We are sure that Fred will motivate you to provide better customer service.  The theories of how passion can turn the ordinary into the extraordinary are principles on which Brian Cieslinski, Mike Ebertz,  Steve Klempa, Bari Lee, Matt Monaghan and Vic Tomaselli founded SEI Design Group.

Jeff Gitomer will be live in Syracuse on October 18,2007.  Matt and Bari saw him there several years ago and recommend that you attend.  You will be motivated when you leave!

Jeffrey Gitomer publishes a weekly E-zine, which is free.  You can also read his articles in Rochester Business Journal, CNY Business Journal, Capital Business Review and many other weekly papers.  If you have never seen Jeffrey in person, attend one of his motivating seminars.

This article from Entrepreneur Magazine reviews some basic ideas that we all know work.   From hiring the right employees to making service a core value to empowering front line employees and soliciting feedback, Mark Henricks summarizes some methods to help us improve.

Jet Blue certainly has a following of loyal customers.  The Street Smart article  by Norm Brodsky in Inc. Magazine gives you a good indication why.

A satisfied customer writes,

"I just finished reading 10 Quick Steps to a Delighted Customer.  Wow!  I was impressed.  I have been a realtor for 19 years.  After reading the steps I have come to realize that while I have been handling some situations the right way, I could work a little harder in other areas."       

Best regards, Sue

Get your own copy today in PDF or MP3 format.

Resources for Delighting Customers are found on this blog.  Enjoy!

Delighted Customers Workshops and Training can be customized to fit your needs.  Please contact us for more information.